Support
How to get installation help and bug fixes for products bought in the Bytechap store.
Installation help and fixes for reproducible bugs are included for the period stated on the product page at checkout. We normally reply within two business days, Monday to Friday, Asia/Ho_Chi_Minh time.
Downloads and receipts
Gumroad emails your receipt and download link right after checkout. You can download the files again at any time from that email or from your Gumroad library. If the email does not arrive, check your spam folder, then write to us with the address you used at checkout.
Before contacting us
Read the installation and troubleshooting guides included in your download. Then send the product name and version, how you deployed it, what you expected, the exact steps to reproduce the problem and a sanitized log excerpt.
Never send passwords, API keys, .env files, application keys, databases, customer data, private source changes or identity documents.
Contact
Email hello@bytechap.com with your Gumroad receipt number.